Frequently Asked Questions
Everything you need to know about shopping with 12 Months Protection.
What is the 12 Months Protection guarantee?
Every garment purchased from our store comes with a comprehensive 12-month quality guarantee. This covers manufacturing defects, seam integrity, and fabric durability to ensure your fashion investment lasts.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day hassle-free return policy. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund or exchange.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar item you already own for the perfect fit.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. We partner with suppliers who prioritize sustainable materials and fair labor practices to minimize our environmental footprint.